Frequently Asked Questions
The innovative design of our office aims to provide high quality and efficient care. As part of a larger community of patients in the practice, we ask that you review and observe he following FAQ’s:
Can I call for a same day appointment for dermatologic emergencies?
Yes! Please call as soon as possible if you are experiencing an urgent matter that needs to be evaluated in the office. We will do our best to fit you in to the schedule and see you as soon as we can. We are here to help you! If you are experiencing a true emergency, however, please call 911 or go to the nearest emergency room.
Can all my questions, concerns, and procedures be done in a single visit?
We will always do our best to answer all of your questions to your fullest satisfaction. However, it may be necessary at times to set a treatment plan where non-emergent issues will addressed at future visits.
This enables us to ensure that each of your questions is addressed thoroughly with the attention it deserves.
Can I have benign growths removed?
Many patients are bothered by numerous benign growths such as skin tags, raised moles, and benign keratoses. Although not billable through insurance, these bothersome growths can be removed very easily at affordable rates by our doctors.
Do you offer discounts on cosmetic procedures?
Our rates are set for everyday value and are generally not further discounted except in the event of special promotions. Be sure to follow us on Facebook and Twitter for updates.
Who do I call in the event of a true emergency?
Please leave a message at 212-379-6477 if you are having a question that needs to be answered promptly and cannot wait until the next business day. We will return your call promptly.
In our experience, our patients have always exercised the best judgment in determining when to page the on-call physician and when they can wait until the next business day.
Please note, however, if you are experiencing a true emergency, call 911 or go to the nearest emergency room.
What is a co-pay and do I have to pay it for each visit?
There are many times in which we wish we could waive a co-pay. However, co-pays are determined by the patient’s contract with their the insurance company and the physician’s office is a only a third party that is obliged to collect this contractual fee.
What is co-insurance?
Co-insurance is a similar agreed upon patient payment but is based on a percentage (for example 10% of the bill) rather than a set fee.
How much will my insurance pay? How much am I responsible for paying?
Your insurance will be billed our standardized fees for your office visit and for any medically covered procedures that are performed. Typically, insurance companies will pay a fraction of the fee…that which is “allowable” per that insurance company. You are not billed for the balance and are only responsible for your co-pay.
However, if you have a deductible, then you may be responsible to pay out of pocket for all expenses until that deductible is reached so you should familiarize yourself with your type of plan. We are more than happy to provide you with our fee schedule at any time.
Will I be charged for a cancelled appointment or if I “no-show”?
Because scheduled appointments occupy a time slot that could be utilized by another patient, we ask that you cancel your appointment at least 24 hours prior to your appointment time.
All cancellations within 24 hours and “no show” patients will be charged a $50 fee for medical visits and a $100 fee for cosmetic/elective visits. This policy is not meant to be punitive but to encourage a low no show rate and effective cancellation policy that will ensure that you and your co-patients can be seen when needed.
Will I see the same doctor every time?
We will try to accommodate you so you may have consistent care in our practice. However, in cases of emergencies or same day visits, it may be necessary to schedule you with a different physician. Additionally, because of our care team approach it is possible that you will see an ancillary provider for a few specific procedures in which these providers maintain certain specialization. However, know that your care is always overseen by a physician and you will have access to our supervising physicians to ask questions and address any issues that may arise over time.